FAQ

How much does shipping cost?
Shipping costs vary according to location. Your total order price including shipping is clearly displayed before you are required to provide credit card information.

Where does Vstroker ship to?
We ship within the USA, Canada, Europe, and several coutries in other regions. Click here to see a complete list of countries.

Why doesn’t my tracking number work?
Most tracking numbers will work within 24 hours of receipt of the e-mail notification. If you have received your tracking number but still can’t track your package 48 hours later, please contact us.

Do I need to pay duty, tax, or VAT on my order?
You are responsible for paying tax designated by your country or region. This may be requested by the courier at time of delivery.

Do you require a signature for delivery?
No, we do not require a signature for delivery.

Do I have to be home at time of delivery?
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

What does the package look like?
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as "DC Media" and will not reference "Vstroker", "Sex Toy" or any other identifying description related to products designed for adults.

Can I change my shipping address?
Contact Us to make changes to your shipping address.

What happens if my package was sent back?
If a package is refused upon delivery and returned to our facility, the product value will be refunded upon receipt, less a shipping fee as well as the shipping fee charged by UPS/USPS to return the package to our facility.

How are orders shipped?
All orders are shipped via UPS or USPS depending on location

How long does shipping take?
Our facility ships packages Monday thru Friday. Orders will ship in 1-2 business days from the date that payment is finalized. Shipping within the Continental United States usually takes 7 days or less. Shipping outside the Continental United States takes longer and varies by location and customs.