FAQ

If I cancel my membership within 7 days, will I be billed membership charges?
No. Your 7-day membership is absolutely FREE! You can cancel any time within the 7-day period without any additional charges.

What is my personal information used for?
We use your personal information only for billing and shipping. Your information is never sold, rented or shared with any other service or company. Besides your order, you will not receive any additional catalogs, mailings or emails (unless email updates are requested).

Is my online information secure?
We use CCBill to process all our transactions. [Note: If we use a secondary biller we may need to change this.] CCBill uses the most advanced encryption technologies, which ensures you a secure transaction.

Why was my payment declined?
Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card.

Will I receive purchase confirmation?
Once your order is submitted, you will receive an initial email confirming your order. Once your payment processes successfully, you will receive a second email indicating "payment received". The final email will include your UPS or USPS tracking number, which is generated as soon as your tracking number is assigned. Be aware that it will be an additional 24-48 hours before UPS.com or USPS.com will be able to offer accurate tracking information.
Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses can not be modified once an order is submitted.

How do I follow up on the status of my order?
Use your desired method listed on Contact Us page.